Policy
This policy explains what personal information TBZ Online collects when you use our website, how we use it, and the choices you have. By placing an order or creating an account, you agree to this policy.
We collect the details you give us at checkout or when you create an account — name, email, phone, delivery address, and order history. We also receive payment confirmation from our payment partner (we do not store your full card number). If you contact us, we keep the messages you send so we can help.
We use this information to fulfil orders, process payments, send order updates, respond to support requests, improve the shop, and meet legal or tax obligations. We do not sell your personal information.
We only share what is needed to run the shop:
We use essential cookies to keep you signed in and to remember your bag. If Google Analytics is enabled in our settings, it may collect anonymised usage data so we can see which pages are useful. You can block cookies in your browser; the shop may then work with fewer features.
You can update your name, phone, and addresses from your account. To correct other details, close your account, or ask what we hold about you, contact us using the details below. We will respond within a reasonable time.
We keep order and account records for as long as needed to fulfil orders, handle exchanges, and meet tax and accounting rules. Support messages are kept while they remain useful for your request.
For privacy questions, message us on WhatsApp or through Contact us, or email the store address shown on that page.
